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Delivery & Returns

Shipping 
We aim to dispatch all orders within 1 working day. If this is not possible we will notify you the same day.  Currently we are not able to post out orders on Saturday and Sunday.

UK Mainland
Royal Mail First Class (signed for by the postman or delivery driver) £3.50 for orders up to £80

FREE for UK Mainland orders over £80, automatically applied at checkout

Please allow 3-5 working days for your parcel to be delivered. (Depending on Royal Mail Service during lockdown.)

Free Local Pick Up -  This service is now available. During lockdown Pick-ups can be made Monday - Friday 10am - 2pm  

Our standard delivery charge to EU countries is £7.50 via Royal Mail - Tracked and signed.

Royal Mail Estimated delivery to Europe 3 - 5 working days.

Shipping worldwide £15 (parcels up to 2kg) by Royal mail - Tracked and signed. 

Estimated delivery worldwide within 5 - 7 working days.

 

We aim to post within one working day. If this is not possible we will notify you the same day.

Europe and international orders dispatched via Royal Mail - Tracked and signed.

 

Returns and refunds

Should there be anything that you need to return we have a 14 day return policy from the date you received your order. 

We do not cover return postage costs, this is the responsibility of the customer.

Returned items must have all labels and tags intact and be in the condition as received. 

 You can return your online orders to our store or post to:                                                                                     Betty McKenzie, 15 Market Street, Cleethorpes,  DN35 8LY    N.E.Lincolnshire.      To the store Monday - Friday 10am - 2pm

 

We recommend signed for delivery if returning via post. 

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