Shipping 
We aim to dispatch all orders within 1 working day. If this is not possible we will notify you the same day.  Currently we are not able to post out orders on Saturday and Sunday.

UK Mainland
Royal Mail Second Class £3.50 for orders up to £80

FREE for UK Mainland orders over £80, automatically applied at checkout

Please allow 3-5 working days for your parcel to be delivered. 

Free Local Pick Up -  This service is now available during opening hours 9:30 am - 5pm Monday - Saturday, 12 - 4pm Sunday

Our standard delivery charge to EU countries is £10 (parcels up to 1kg) via Royal Mail - Tracked and signed.

Royal Mail Estimated delivery to Europe 7-10 working days.

Shipping worldwide £20 (parcels up to 1kg) by Royal mail - Tracked and signed. 

Royal Mail estimated delivery worldwide times 7 - 10 working days. Customs may cause delay in delivery times.

Europe and international orders dispatched via Royal Mail - Tracked and signed.

 

Returns and refunds

Should there be anything that you need to return we have a 14 day return policy from the date you received your order. 

We do not cover return postage costs, this is the responsibility of the customer.

Returned items must have all labels and tags intact and be in the condition as received. 

 You can return your online orders to our store or post to:                                                                                     Betty McKenzie, 15 Market Street, Cleethorpes,  DN35 8LY    N.E.Lincolnshire.      To the store Monday - Friday 9:30am - 5pm

 

We recommend signed for delivery if returning via post.