Terms & Conditions | Returns and refunds | Privacy Policy

Terms & Conditions 

Online Returns  and Refund policy

We are happy to exchange or give you a refund if you are not 100% happy with your order. Items must be returned to us in the same condition, in the original packaging and with all the labels still attached. Items must be returned within 28 days of delivery.

It is the customers responsibility to return the goods to us, we cannot accept responsibility for any returned goods until they are signed for by a member of the Betty Mckenzie staff. We recommend using a recorded service to ensure it reaches us safely.

Returns Address:  

Betty Mckenzie
15 Market Street,
North East Lincolnshire,
DN35 8LY

United Kingdom 


Payment must be made at time of order. Items will not be dispatched without full payment. We aim to dispatch items within 1 working day, except weekends and bank holidays.



If you wish to cancel your order please notify us ASAP at info@bettymckenzie.com or phone 01472 697150.

Trading hours 

9am - 5pm Monday - Saturday

12am -. 4pm  - Sunday


If cancelled before we have shipped your order we will refund you in full. As we aim to dispatch orders within 1 working day you must notify us by 3pm as all orders are posted at this time. If the order has already been dispatched you will be charged the postage and you will have to follow our returns policy.



We aim to dispatch all orders within 1 working day.  

UK Mainland

First Class Royal Mail  - UK Mainland - £3.50

Free UK mainland delivery to orders over - £80


Privacy Policy

All information you provide to www.betty-mckenzie.com is strictly private and confidential. Customer information will not be disclosed or shared with any third parties.

Keeping in touch with you

From time to time we would like to keep you informed about what's happening at Betty McKenzie's, the special offers, promotions, competitions, new stock arrival and other interesting news.

When you use our website you will have the option to subscribe to our mailing list. 

If you subscribe then decide you do not want to receive this marketing information you will be able to unsubscribe by either contacting us at Betty McKenzie's 01472 697150, or emailing us at info@betty-McKenzie.com or by clicking the unsubscribe option on the email received.


Some information that you share with us when using this site is given when you complete an order online, send an email enquiry, enter a competition, subscribe to our newsletter. This information could be your address, email address, phone details, item/s ordered, billing details.